Global queue management system (QMS) market will reach $ 1,010.6 million by 2031, growing by 5.4% annually over 2021-2031, driven by the technological advancements and innovations, the increasing demand to improve staff efficiency and enhancement of customer experience, the rising need to manage customer traffic and customer service, and the growing adoption of cloud and mobile technology.
Highlighted with 84 tables and 100 figures, this 181-page report "Global Queue Management System (QMS) Market 2021-2031 by Component Type (Solutions, Services), Product Type (Virtual, Linear), Queue Type, Deployment Mode (Cloud-based, On-Premise), Application, End User, Organization Size, and Region: Trend Forecast and Growth Opportunity" is based on a comprehensive research of the entire global queue management system (QMS) market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2018-2021 and provides forecast from 2022 till 2031 with 2021 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
In-depth qualitative analyses include identification and investigation of the following aspects:
• Market Structure
• Growth Drivers
• Restraints and Challenges
• Emerging Product Trends & Market Opportunities
• Porter's Fiver Forces
The trend and outlook of global market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19 and Russia-Ukraine conflict. The balanced (most likely) projection is used to quantify global queue management system (QMS) market in every aspect of the classification from perspectives of Component Type, Product Type, Queue Type, Deployment Mode, Application, End User, Organization Size, and Region.
Based on Component Type, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Solutions
o Platform
o Software
• Services
o Managed Service
o Professional Service
Based on Product Type, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Virtual Queuing
• Linear Queuing
By Queue Type, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Structured Queue
• Unstructured Queue
• Kiosk Based Queue
• Mobile Queue
• Other Queue Types
By Deployment Mode, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Cloud-based System
• On-Premise System
By Application, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Appointment Management
• Query Handling
• In-Store Management
• Workforce Optimization
• Real-Time Monitoring
• Customer Service
• Reporting and Analytics
• Other Applications
By End User, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Retail and Consumer Goods
• Healthcare and Life Sciences
• Utility Service Providers and Airports
• BFSI
• Hospitality
• Government and Public Sector
• Transportation and Logistics
• IT and Telecom
• Other End Users
By Organization Size, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Small and Medium-Sized Enterprises
• Large Enterprises
Geographically, the following regions together with the listed national/local markets are fully investigated:
• North America (U.S., Canada, and Mexico)
• Europe (Germany, UK, France, Spain, Italy, Netherlands, Rest of Europe; Rest of Europe is further segmented into Russia, Switzerland, Poland, Sweden, Belgium, Austria, Ireland, Norway, Denmark, and Finland)
• APAC (Japan, China, South Korea, Australia, India, and Rest of APAC; Rest of APAC is further segmented into Malaysia, Singapore, Indonesia, Thailand, New Zealand, Vietnam, Taiwan, and Philippines)
• South America (Brazil, Chile, Argentina, Rest of South America)
• MEA (UAE，Saudi Arabia， South Africa and Rest of MEA)
For each aforementioned region and country, detailed analysis and data for annual revenue ($ mn) are available for 2021-2031. The breakdown of all regional markets by country and split of each national market by Component Type, Product Type and End User over the forecast years are also included.
The report also covers current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players.
Selected Key Players:
Advantech Co., Ltd.
AKIS Technologies
ATT Systems Group
Aurionpro Solutions Limited
Lavi Industries
QLess, Inc.
Qmatic Group
Qminder Limited
Q-nomy Inc.
Qudini
SEDCO Holding
Seehash Software Pvt. Ltd.
Skiplino
Wavetec
XIPHIAS Software Technologies Pvt. Ltd
Xtreme Media Pvt. Ltd.
(Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
1 Introduction 10
1.1 Industry Definition and Research Scope 10
1.1.1 Industry Definition 10
1.1.2 Research Scope 11
1.2 Research Methodology 14
1.2.1 Overview of Market Research Methodology 14
1.2.2 Market Assumption 15
1.2.3 Secondary Data 15
1.2.4 Primary Data 15
1.2.5 Data Filtration and Model Design 16
1.2.6 Market Size/Share Estimation 17
1.2.7 Research Limitations 18
1.3 Executive Summary 19
2 Market Overview and Dynamics 22
2.1 Market Size and Forecast 22
2.1.1 Impact of COVID-19 on World Economy 24
2.1.2 Impact of COVID-19 on the Market 26
2.2 Major Growth Drivers 28
2.3 Market Restraints and Challenges 31
2.4 Emerging Opportunities and Market Trends 34
2.5 Porter's Fiver Forces Analysis 38
3 Segmentation of Global Market by Component Type 42
3.1 Market Overview by Component Type 42
3.2 Solutions 44
3.3.1 Platform 45
3.3.2 Software 46
3.3 Services 47
3.3.1 Managed Service 48
3.3.2 Professional Service 49
4 Segmentation of Global Market by Product Type 50
4.1 Market Overview by Product Type 50
4.2 Virtual Queuing 52
4.3 Linear Queuing 53
5 Segmentation of Global Market by Queue Type 54
5.1 Market Overview by Queue Type 54
5.2 Structured Queue 56
5.3 Unstructured Queue 57
5.4 Kiosk Based Queue 58
5.5 Mobile Queue 59
5.6 Other Queue Types 60
6 Segmentation of Global Market by Deployment Mode 61
6.1 Market Overview by Deployment Mode 61
6.2 Cloud-based System 63
6.3 On-Premise System 64
7 Segmentation of Global Market by Application 65
7.1 Market Overview by Application 65
7.2 Appointment Management 67
7.3 Query Handling 68
7.4 In-Store Management 69
7.5 Workforce Optimization 70
7.6 Real-Time Monitoring 71
7.7 Customer Service 72
7.8 Reporting and Analytics 73
7.9 Other Applications 74
8 Segmentation of Global Market by End User 75
8.1 Market Overview by End User 75
8.2 Retail and Consumer Goods 77
8.3 Healthcare and Life Sciences 78
8.4 Utility Service Providers and Airports 79
8.5 BFSI 80
8.6 Hospitality 81
8.7 Government and Public Sector 82
8.8 Transportation and Logistics 83
8.9 IT and Telecom 84
8.10 Other End Users 85
9 Segmentation of Global Market by Organization Size 86
9.1 Market Overview by Organization Size 86
9.2 Small and Medium-Sized Enterprises 88
9.3 Large Enterprises 89
10 Segmentation of Global Market by Region 90
10.1 Geographic Market Overview 2021-2031 90
10.2 North America Market 2021-2031 by Country 94
10.2.1 Overview of North America Market 94
10.2.2 U.S. 98
10.2.3 Canada 101
10.2.4 Mexico 103
10.3 European Market 2021-2031 by Country 105
10.3.1 Overview of European Market 105
10.3.2 Germany 109
10.3.3 U.K. 111
10.3.4 France 113
10.3.5 Spain 115
10.3.6 Italy 117
10.3.7 Netherlands 119
10.3.8 Rest of European Market 121
10.4 Asia-Pacific Market 2021-2031 by Country 123
10.4.1 Overview of Asia-Pacific Market 123
10.4.2 Japan 127
10.4.3 China 130
10.4.4 Australia 132
10.4.5 India 134
10.4.6 South Korea 136
10.4.7 Rest of APAC Region 138
10.5 South America Market 2021-2031 by Country 140
10.5.1 Argentina 143
10.5.2 Brazil 145
10.5.3 Chile 147
10.5.4 Rest of South America Market 149
10.6 MEA Market 2021-2031 by Country 150
10.6.1 UAE 153
10.6.2 Saudi Arabia 155
10.6.3 South Africa 157
10.6.4 Other National Markets 159
11 Competitive Landscape 160
11.1 Overview of Key Vendors 160
11.2 New Product Launch, Partnership, Investment, and M&A 163
11.3 Company Profiles 164
Advantech Co., Ltd. 164
AKIS Technologies 166
ATT Systems Group 167
Aurionpro Solutions Limited 168
Lavi Industries 169
QLess, Inc. 170
Qmatic Group 171
Qminder Limited 172
Q-nomy Inc. 173
Qudini 174
SEDCO Holding 175
Seehash Software Pvt. Ltd. 176
Skiplino 177
Wavetec 178
XIPHIAS Software Technologies Pvt. Ltd 179
Xtreme Media Pvt. Ltd. 180
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