North America queue management system (QMS) market is projected to grow by 5.7% annually in the forecast period and reach $ 351.7 million by 2031, driven by the technological advancements and innovations, the increasing demand to improve staff efficiency and enhancement of customer experience, the rising need to manage customer traffic and customer service, and the growing adoption of cloud and mobile technology.
Highlighted with 25 tables and 64 figures, this 121-page report "North America Queue Management System (QMS) Market 2021-2031 by Component Type (Solutions, Services), Product Type (Virtual, Linear), Queue Type, Deployment Mode (Cloud-based, On-Premise), Application, End User, Organization Size, and Country: Trend Forecast and Growth Opportunity" is based on a comprehensive research of the entire North America queue management system (QMS) market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2018-2021 and provides forecast from 2022 till 2031 with 2021 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
In-depth qualitative analyses include identification and investigation of the following aspects:
• Market Structure
• Growth Drivers
• Restraints and Challenges
• Emerging Product Trends & Market Opportunities
• Porter's Fiver Forces
The trend and outlook of North America market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19 and Russia-Ukraine conflict. The balanced (most likely) projection is used to quantify North America queue management system (QMS) market in every aspect of the classification from perspectives of Component Type, Product Type, Queue Type, Deployment Mode, Application, End User, Organization Size, and Country.
Based on Component Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Solutions
o Platform
o Software
• Services
o Managed Service
o Professional Service
Based on Product Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Virtual Queuing
• Linear Queuing
By Queue Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Structured Queue
• Unstructured Queue
• Kiosk Based Queue
• Mobile Queue
• Other Queue Types
By Deployment Mode, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Cloud-based System
• On-Premise System
By Application, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Appointment Management
• Query Handling
• In-Store Management
• Workforce Optimization
• Real-Time Monitoring
• Customer Service
• Reporting and Analytics
• Other Applications
By End User, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Retail and Consumer Goods
• Healthcare and Life Sciences
• Utility Service Providers and Airports
• BFSI
• Hospitality
• Government and Public Sector
• Transportation and Logistics
• IT and Telecom
• Other End Users
By Organization Size, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section.
• Small and Medium-Sized Enterprises
• Large Enterprises
Geographically, the following national/local markets are fully investigated:
• U.S.
• Canada
• Mexico
For each key country, detailed analysis and data for annual revenue ($ mn) are available for 2021-2031. The breakdown of national markets by Component Type, Product Type and End User over the forecast years are also included.
The report also covers current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players.
Selected Key Players:
Advantech Co., Ltd.
AKIS Technologies
ATT Systems Group
Aurionpro Solutions Limited
Lavi Industries
QLess, Inc.
Qmatic Group
Qminder Limited
Q-nomy Inc.
Qudini
SEDCO Holding
Seehash Software Pvt. Ltd.
Skiplino
Wavetec
XIPHIAS Software Technologies Pvt. Ltd
Xtreme Media Pvt. Ltd.
(Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
1 Introduction 8
1.1 Industry Definition and Research Scope 8
1.1.1 Industry Definition 8
1.1.2 Research Scope 9
1.2 Research Methodology 12
1.2.1 Overview of Market Research Methodology 12
1.2.2 Market Assumption 13
1.2.3 Secondary Data 13
1.2.4 Primary Data 13
1.2.5 Data Filtration and Model Design 14
1.2.6 Market Size/Share Estimation 15
1.2.7 Research Limitations 16
1.3 Executive Summary 17
2 Market Overview and Dynamics 20
2.1 Market Size and Forecast 20
2.1.1 Impact of COVID-19 on World Economy 22
2.1.2 Impact of COVID-19 on the Market 24
2.2 Major Growth Drivers 26
2.3 Market Restraints and Challenges 29
2.4 Emerging Opportunities and Market Trends 32
2.5 Porter's Fiver Forces Analysis 36
3 Segmentation of North America Market by Component Type 40
3.1 Market Overview by Component Type 40
3.2 Solutions 42
3.3.1 Platform 44
3.3.2 Software 45
3.3 Services 46
3.3.1 Managed Service 47
3.3.2 Professional Service 48
4 Segmentation of North America Market by Product Type 49
4.1 Market Overview by Product Type 49
4.2 Virtual Queuing 51
4.3 Linear Queuing 52
5 Segmentation of North America Market by Queue Type 53
5.1 Market Overview by Queue Type 53
5.2 Structured Queue 55
5.3 Unstructured Queue 56
5.4 Kiosk Based Queue 57
5.5 Mobile Queue 58
5.6 Other Queue Types 59
6 Segmentation of North America Market by Deployment Mode 60
6.1 Market Overview by Deployment Mode 60
6.2 Cloud-based System 62
6.3 On-Premise System 63
7 Segmentation of North America Market by Application 64
7.1 Market Overview by Application 64
7.2 Appointment Management 66
7.3 Query Handling 67
7.4 In-Store Management 68
7.5 Workforce Optimization 69
7.6 Real-Time Monitoring 70
7.7 Customer Service 71
7.8 Reporting and Analytics 72
7.9 Other Applications 73
8 Segmentation of North America Market by End User 74
8.1 Market Overview by End User 74
8.2 Retail and Consumer Goods 77
8.3 Healthcare and Life Sciences 78
8.4 Utility Service Providers and Airports 79
8.5 BFSI 80
8.6 Hospitality 81
8.7 Government and Public Sector 82
8.8 Transportation and Logistics 83
8.9 IT and Telecom 84
8.10 Other End Users 85
9 Segmentation of North America Market by Organization Size 86
9.1 Market Overview by Organization Size 86
9.2 Small and Medium-Sized Enterprises 88
9.3 Large Enterprises 89
10 North America Market 2021-2031 by Country 90
10.1 Overview of North America Market 90
10.2 U.S. 93
10.3 Canada 96
10.4 Mexico 98
11 Competitive Landscape 100
11.1 Overview of Key Vendors 100
11.2 New Product Launch, Partnership, Investment, and M&A 103
11.3 Company Profiles 104
Advantech Co., Ltd. 104
AKIS Technologies 106
ATT Systems Group 107
Aurionpro Solutions Limited 108
Lavi Industries 109
QLess, Inc. 110
Qmatic Group 111
Qminder Limited 112
Q-nomy Inc. 113
Qudini 114
SEDCO Holding 115
Seehash Software Pvt. Ltd. 116
Skiplino 117
Wavetec 118
XIPHIAS Software Technologies Pvt. Ltd 119
Xtreme Media Pvt. Ltd. 120
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