North America insurance BPO services market is projected to grow by 5.7% annually in the forecast period and reach $16,314.9 million by 2032, driven by the increasing importance of insurance BPO service, rising trends in the contract values of insurance BPO providers, growing digitalization and increased demand for high-quality services at a lower cost, a rising adoption of cloud-based solutions & increasing demand for specialized solutions by BPOs, and an increasing customer demand for best-in-class insurance service.
Highlighted with 25 tables and 52 figures, this 108-page report "North America Insurance BPO Services Market 2022-2032 by Service Type, Insurance Type, Operation, Deployment Type, Application, Organization Size, and Country: Trend Forecast and Growth Opportunity" is based on a comprehensive research of the entire North America insurance BPO services market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2020-2022 and provides forecast from 2023 till 2032 with 2022 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
In-depth qualitative analyses include identification and investigation of the following aspects:
• Market Structure
• Growth Drivers
• Restraints and Challenges
• Emerging Product Trends & Market Opportunities
• Porter's Fiver Forces
The trend and outlook of North America market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19 and Russia-Ukraine conflict. The balanced (most likely) projection is used to quantify North America insurance BPO services market in every aspect of the classification from perspectives of Service Type, Insurance Type, Operation, Deployment Type, Application, Organization Size, and Country.
Based on Service Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• Human Resource Outsourcing Services
• IT Services
• Underwriting Services
• Customer Care Services
• Finance and Accounting Services
Based on Insurance Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• Life and Annuity Insurance
• Property and Casualty Insurance
By Operation, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• Claims Management
• Administration
• Asset Management
• Development
• Marketing
• Other Operations
By Deployment Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• On-Premises
• Cloud-based
By Application, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• BFSI
• Healthcare
• Manufacturing
• Retail
• IT & Telecom
• Other Applications
By Organization Size, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2022-2032 included in each section.
• SMEs
• Large Enterprises
Geographically, the following national/local markets are fully investigated:
• U.S.
• Canada
• Mexico
For each key country, detailed analysis and data for annual revenue ($ mn) are available for 2022-2032. The breakdown of national markets by Service Type, Insurance Type, and Application over the forecast years are also included.
The report also covers the current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players.
Selected Key Players:
Accenture PLC
Cogneesol
Cognizant Technology Solutions Corporation
Dell Technologies, Inc.
DXC Technology Company
EXL Service Holdings, Inc.
Genpact Limited
HCL Technologies Limited
Infosys Limited
Mphasis Limited
Syntel
Water Street Company
Wipro Limited
WNS North America Services Private Limited
(Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
1 Introduction 7
1.1 Industry Definition and Research Scope 7
1.1.1 Industry Definition 7
1.1.2 Research Scope 8
1.2 Research Methodology 11
1.2.1 Overview of Market Research Methodology 11
1.2.2 Market Assumption 12
1.2.3 Secondary Data 12
1.2.4 Primary Data 12
1.2.5 Data Filtration and Model Design 13
1.2.6 Market Size/Share Estimation 14
1.2.7 Research Limitations 15
1.3 Executive Summary 16
2 Market Overview and Dynamics 19
2.1 Market Size and Forecast 19
2.1.1 Impact of COVID-19 on World Economy 20
2.1.2 Impact of COVID-19 on the Market 23
2.1.3 Impact of Russia-Ukraine Conflict: War Slows Economic Recovery 25
2.2 Major Growth Drivers 29
2.3 Market Restraints and Challenges 33
2.4 Emerging Opportunities and Market Trends 36
2.5 Porter's Fiver Forces Analysis 40
3 Segmentation of North America Market by Service Type 44
3.1 Market Overview by Service Type 44
3.2 Human Resource Outsourcing Services 46
3.3 IT Services 47
3.4 Underwriting Services 48
3.5 Customer Care Services 49
3.6 Finance and Accounting Services 50
4 Segmentation of North America Market by Insurance Type 51
4.1 Market Overview by Insurance Type 51
4.2 Life and Annuity Insurance 53
4.3 Property and Casualty Insurance 54
5 Segmentation of North America Market by Operation 55
5.1 Market Overview by Operation 55
5.2 Claims Management 57
5.3 Administration 58
5.4 Asset Management 59
5.5 Development 60
5.6 Marketing 61
5.7 Other Operations 62
6 Segmentation of North America Market by Deployment Type 63
6.1 Market Overview by Deployment Type 63
6.2 On-Premises 65
6.3 Cloud-based 66
7 Segmentation of North America Market by Application 67
7.1 Market Overview by Application 67
7.2 BFSI 69
7.3 Healthcare 70
7.4 Manufacturing 71
7.5 Retail 72
7.6 IT & Telecom 73
7.7 Other Applications 74
8 Segmentation of North America Market by Organization Size 75
8.1 Market Overview by Organization Size 75
8.2 SMEs 77
8.3 Large Enterprises 78
9 North America Market 2022-2032 by Country 79
9.1 Overview of North America Market 79
9.2 U.S. 82
9.3 Canada 85
9.4 Mexico 87
10 Competitive Landscape 89
10.1 Overview of Key Vendors 89
10.2 New Product Launch, Partnership, Investment, and M&A 92
10.3 Company Profiles 93
Accenture PLC 93
Cogneesol 95
Cognizant Technology Solutions Corporation 96
Dell Technologies, Inc. 97
DXC Technology Company 98
EXL Service Holdings, Inc. 99
Genpact Limited 100
HCL Technologies Limited 101
Infosys Limited 102
Mphasis Limited 103
Syntel 104
Water Street Company 105
Wipro Limited 106
WNS North America Services Private Limited 107
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