Summary
Further key aspects of the report indicate that:
Chapter 1: Research Scope: Product Definition, Type, End-Use & Methodology
Chapter 2: Global Industry Summary
Chapter 3: Market Dynamics
Chapter 4: Global Market Segmentation by region, type and End-Use
Chapter 5: North America Market Segmentation by region, type and End-Use
Chapter 6: Europe Market Segmentation by region, type and End-Use
Chapter 7: Asia-Pacific Market Segmentation by region, type and End-Use
Chapter 8: South America Market Segmentation by region, type and End-Use
Chapter 9: Middle East and Africa Market Segmentation by region, type and End-Use.
Chapter 10: Market Competition by Companies
Chapter 11: Market forecast and environment forecast.
Chapter 12: Industry Summary.
The global Cloud Contact Center market has the potential to grow with xx million USD with growing CAGR in the forecast period from 2021f to 2026f. Factors driving the market for Cloud Contact Center are the significant development of demand and improvement of COVID-19 and geo-economics.
Based on the type of product, the global Cloud Contact Center market segmented into
Public Cloud
Private Cloud
Hybrid Cloud
Based on the end-use, the global Cloud Contact Center market classified into
BFSI
Consumer Goods and Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Media and Entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others
Based on geography, the global Cloud Contact Center market segmented into
North America [U.S., Canada, Mexico]
Europe [Germany, UK, France, Italy, Rest of Europe]
Asia-Pacific [China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific]
South America [Brazil, Argentina, Rest of Latin America]
Middle East & Africa [GCC, North Africa, South Africa, Rest of Middle East and Africa]
And the major players included in the report are
8x8, Inc.
Five9
Cisco
Genesys
Oracle
Newvoicemedia
Connect First
Aspect Software
Nice Ltd.
3clogic
Bt Group
West Corporation
Liveops
Mitel Networks Corporation
Ozonetel Systems Pvt. Ltd
Evolve IP, LLC.
Table of Contents
1 RESEARCH SCOPE
1.1 Research Product Definition
1.2 Research Segmentation
1.2.1 Product Type
1.2.2 Main product Type of Major Players
1.3 Demand Overview
1.4 Research Methodology
2 GLOBAL CLOUD CONTACT CENTER INDUSTRY
2.1 Summary about Cloud Contact Center Industry
2.2 Cloud Contact Center Market Trends
2.2.1 Cloud Contact Center Production & Consumption Trends
2.2.2 Cloud Contact Center Demand Structure Trends
2.3 Cloud Contact Center Cost & Price
3 MARKET DYNAMICS
3.1 Manufacturing & Purchasing Behavior in 2020
3.2 Market Development under the Impact of COVID-19
3.2.1 Drivers
3.2.2 Restraints
3.2.3 Opportunity
3.2.4 Risk
4 GLOBAL MARKET SEGMENTATION
4.1 Region Segmentation (2017 to 2021f)
4.1.1 North America (U.S., Canada and Mexico)
4.1.2 Europe (Germany, UK, France, Italy, Rest of Europe)
4.1.3 Asia-Pacific (China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific)
4.1.4 South America (Brazil,, Argentina, Rest of Latin America)
4.1.5 Middle East and Africa (GCC, North Africa, South Africa, Rest of Middle East and Africa)
4.2 Product Type Segmentation (2017 to 2021f)
4.2.1 Public Cloud
4.2.2 Private Cloud
4.2.3 Hybrid Cloud
4.3 Consumption Segmentation (2017 to 2021f)
4.3.1 BFSI
4.3.2 Consumer Goods and Retail
4.3.3 Government and Public Sector
4.3.4 Healthcare and Life Sciences
4.3.5 Manufacturing
4.3.6 Media and Entertainment
4.3.7 Telecommunication and Information Technology Enabled Services (ITES)
4.3.8 Others
5 NORTH AMERICA MARKET SEGMENT
5.1 Region Segmentation (2017 to 2021f)
5.1.1 U.S.
5.1.2 Canada
5.1.3 Mexico
5.2 Product Type Segmentation (2017 to 2021f)
5.2.1 Public Cloud
5.2.2 Private Cloud
5.2.3 Hybrid Cloud
5.3 Consumption Segmentation (2017 to 2021f)
5.3.1 BFSI
5.3.2 Consumer Goods and Retail
5.3.3 Government and Public Sector
5.3.4 Healthcare and Life Sciences
5.3.5 Manufacturing
5.3.6 Media and Entertainment
5.3.7 Telecommunication and Information Technology Enabled Services (ITES)
5.3.8 Others
5.4 Impact of COVID-19 in North America
6 EUROPE MARKET SEGMENTATION
6.1 Region Segmentation (2017 to 2021f)
6.1.1 Germany
6.1.2 UK
6.1.3 France
6.1.4 Italy
6.1.5 Rest of Europe
6.2 Product Type Segmentation (2017 to 2021f)
6.2.1 Public Cloud
6.2.2 Private Cloud
6.2.3 Hybrid Cloud
6.3 Consumption Segmentation (2017 to 2021f)
6.3.1 BFSI
6.3.2 Consumer Goods and Retail
6.3.3 Government and Public Sector
6.3.4 Healthcare and Life Sciences
6.3.5 Manufacturing
6.3.6 Media and Entertainment
6.3.7 Telecommunication and Information Technology Enabled Services (ITES)
6.3.8 Others
6.4 Impact of COVID-19 in Europe
7 ASIA-PACIFIC MARKET SEGMENTATION
7.1 Region Segmentation (2017 to 2021f)
7.1.1 China
7.1.2 India
7.1.3 Japan
7.1.4 South Korea
7.1.5 Southeast Asia
7.1.6 Australia
7.1.7 Rest of Asia Pacific
7.2 Product Type Segmentation (2017 to 2021f)
7.2.1 Public Cloud
7.2.2 Private Cloud
7.2.3 Hybrid Cloud
7.3 Consumption Segmentation (2017 to 2021f)
7.3.1 BFSI
7.3.2 Consumer Goods and Retail
7.3.3 Government and Public Sector
7.3.4 Healthcare and Life Sciences
7.3.5 Manufacturing
7.3.6 Media and Entertainment
7.3.7 Telecommunication and Information Technology Enabled Services (ITES)
7.3.8 Others
7.4 Impact of COVID-19 in Europe
8 SOUTH AMERICA MARKET SEGMENTATION
8.1 Region Segmentation (2017 to 2021f)
8.1.1 Brazil
8.1.2 Argentina
8.1.3 Rest of Latin America
8.2 Product Type Segmentation (2017 to 2021f)
8.2.1 Public Cloud
8.2.2 Private Cloud
8.2.3 Hybrid Cloud
8.3 Consumption Segmentation (2017 to 2021f)
8.3.1 BFSI
8.3.2 Consumer Goods and Retail
8.3.3 Government and Public Sector
8.3.4 Healthcare and Life Sciences
8.3.5 Manufacturing
8.3.6 Media and Entertainment
8.3.7 Telecommunication and Information Technology Enabled Services (ITES)
8.3.8 Others
8.4 Impact of COVID-19 in Europe
9 MIDDLE EAST AND AFRICA MARKET SEGMENTATION
9.1 Region Segmentation (2017 to 2021f)
9.1.1 GCC
9.1.2 North Africa
9.1.3 South Africa
9.1.4 Rest of Middle East and Africa
9.2 Product Type Segmentation (2017 to 2021f)
9.2.1 Public Cloud
9.2.2 Private Cloud
9.2.3 Hybrid Cloud
9.3 Consumption Segmentation (2017 to 2021f)
9.3.1 BFSI
9.3.2 Consumer Goods and Retail
9.3.3 Government and Public Sector
9.3.4 Healthcare and Life Sciences
9.3.5 Manufacturing
9.3.6 Media and Entertainment
9.3.7 Telecommunication and Information Technology Enabled Services (ITES)
9.3.8 Others
9.4 Impact of COVID-19 in Europe
10 COMPETITION OF MAJOR PLAYERS
10.1 Brief Introduction of Major Players
10.1.1 8x8, Inc.
10.1.2 Five9
10.1.3 Cisco
10.1.4 Genesys
10.1.5 Oracle
10.1.6 Newvoicemedia
10.1.7 Connect First
10.1.8 Aspect Software
10.1.9 Nice Ltd.
10.1.10 3clogic
10.1.11 Bt Group
10.1.12 West Corporation
10.1.13 Liveops
10.1.14 Mitel Networks Corporation
10.1.15 Ozonetel Systems Pvt. Ltd
10.1.16 Evolve IP, LLC.
10.2 Cloud Contact Center Sales Date of Major Players (2017-2020e)
10.2.1 8x8, Inc.
10.2.2 Five9
10.2.3 Cisco
10.2.4 Genesys
10.2.5 Oracle
10.2.6 Newvoicemedia
10.2.7 Connect First
10.2.8 Aspect Software
10.2.9 Nice Ltd.
10.2.10 3clogic
10.2.11 Bt Group
10.2.12 West Corporation
10.2.13 Liveops
10.2.14 Mitel Networks Corporation
10.2.15 Ozonetel Systems Pvt. Ltd
10.2.16 Evolve IP, LLC.
10.3 Market Distribution of Major Players
10.4 Global Competition Segmentation
11 MARKET FORECAST
11.1 Forecast by Region
11.2 Forecast by Demand
11.3 Environment Forecast
11.3.1 Impact of COVID-19
11.3.2 Geopolitics Overview
11.3.3 Economic Overview of Major Countries
12 REPORT SUMMARY STATEMENT
List of Table
1.Table Cloud Contact Center Product Type Overview
2.Table Cloud Contact Center Product Type Market Share List
3.Table Cloud Contact Center Product Type of Major Players
4.Table Brief Introduction of 8x8, Inc.
5.Table Brief Introduction of Five9
6.Table Brief Introduction of Cisco
7.Table Brief Introduction of Genesys
8.Table Brief Introduction of Oracle
9.Table Brief Introduction of Newvoicemedia
10.Table Brief Introduction of Connect First
11.Table Brief Introduction of Aspect Software
12.Table Brief Introduction of Nice Ltd.
13.Table Brief Introduction of 3clogic
14.Table Brief Introduction of Bt Group
15.Table Brief Introduction of West Corporation
16.Table Brief Introduction of Liveops
17.Table Brief Introduction of Mitel Networks Corporation
18.Table Brief Introduction of Ozonetel Systems Pvt. Ltd
19.Table Brief Introduction of Evolve IP, LLC.
20.Table Products & Services of 8x8, Inc.
21.Table Products & Services of Five9
22.Table Products & Services of Cisco
23.Table Products & Services of Genesys
24.Table Products & Services of Oracle
25.Table Products & Services of Newvoicemedia
26.Table Products & Services of Connect First
27.Table Products & Services of Aspect Software
28.Table Products & Services of Nice Ltd.
29.Table Products & Services of 3clogic
30.Table Products & Services of Bt Group
31.Table Products & Services of West Corporation
32.Table Products & Services of Liveops
33.Table Products & Services of Mitel Networks Corporation
34.Table Products & Services of Ozonetel Systems Pvt. Ltd
35.Table Products & Services of Evolve IP, LLC.
36.Table Market Distribution of Major Players
37.Table Global Major Players Sales Revenue (Million USD) 2017-2020e
38.Table Global Major Players Sales Revenue (Million USD) Share 2017-2020e
39.Table Global Cloud Contact Center Market Forecast (Million USD) by Region 2021f-2026f
40.Table Global Cloud Contact Center Market Forecast (Million USD) Share by Region 2021f-2026f
41.Table Global Cloud Contact Center Market Forecast (Million USD) by Demand 2021f-2026f
42.Table Global Cloud Contact Center Market Forecast (Million USD) Share by Demand 2021f-2026f
List of Figure
1.Figure Global Cloud Contact Center Market Size under the Impact of COVID-19, 2017-2021f (USD Million)
2.Figure Global Cloud Contact Center Market by Region under the Impact of COVID-19, 2017-2021f (USD Million)
3.Figure Global Cloud Contact Center Market by Product Type under the Impact of COVID-19, 2017-2021f (USD Million)
4.Figure Global Cloud Contact Center Market by Demand under the Impact of COVID-19, 2017-2021f (USD Million)
5.Figure Global Cloud Contact Center Production by Region under the Impact of COVID-19, 2021-2026 (USD Million)
6.Figure Global Cloud Contact Center Consumption by Region under the Impact of COVID-19, 2021-2026 (USD Million)
7.Figure Global Cloud Contact Center Consumption by Type under the Impact of COVID-19, 2021-2026 (USD Million)
8.Figure North America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
9.Figure Europe Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
10.Figure Asia-Pacific Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
11.Figure South America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
12.Figure Middle East and Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
13.Figure Public Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
14.Figure Private Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
15.Figure Hybrid Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
16.Figure BFSI Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
17.Figure Consumer Goods and Retail Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
18.Figure Government and Public Sector Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
19.Figure Healthcare and Life Sciences Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
20.Figure Manufacturing Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
21.Figure Media and Entertainment Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
22.Figure Telecommunication and Information Technology Enabled Services (ITES) Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
23.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
24.Figure U.S. Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
25.Figure Canada Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
26.Figure Mexico Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
27.Figure Public Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
28.Figure Private Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
29.Figure Hybrid Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
30.Figure BFSI Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
31.Figure Consumer Goods and Retail Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
32.Figure Government and Public Sector Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
33.Figure Healthcare and Life Sciences Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
34.Figure Manufacturing Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
35.Figure Media and Entertainment Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
36.Figure Telecommunication and Information Technology Enabled Services (ITES) Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
37.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
38.Figure Germany Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
39.Figure UK Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
40.Figure France Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
41.Figure Italy Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
42.Figure Rest of Europe Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
43.Figure Public Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
44.Figure Private Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
45.Figure Hybrid Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
46.Figure BFSI Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
47.Figure Consumer Goods and Retail Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
48.Figure Government and Public Sector Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
49.Figure Healthcare and Life Sciences Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
50.Figure Manufacturing Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
51.Figure Media and Entertainment Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
52.Figure Telecommunication and Information Technology Enabled Services (ITES) Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
53.Figure Others Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
54.Figure China Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
55.Figure India Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
56.Figure Japan Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
57.Figure South Korea Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
58.Figure Southeast Asia Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
59.Figure Australia Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
60.Figure Rest of Asia Pacific Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
61.Figure Public Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
62.Figure Private Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
63.Figure Hybrid Cloud Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
64.Figure BFSI Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
65.Figure Consumer Goods and Retail Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
66.Figure Government and Public Sector Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
67.Figure Healthcare and Life Sciences Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
68.Figure Manufacturing Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
69.Figure Media and Entertainment Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
70.Figure Telecommunication and Information Technology Enabled Services (ITES) Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
71.
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