Summary

Further key aspects of the report indicate that:
Chapter 1: Research Scope: Product Definition, Type, End-Use & Methodology
Chapter 2: Global Industry Summary
Chapter 3: Market Dynamics
Chapter 4: Global Market Segmentation by region, type and End-Use
Chapter 5: North America Market Segmentation by region, type and End-Use
Chapter 6: Europe Market Segmentation by region, type and End-Use
Chapter 7: Asia-Pacific Market Segmentation by region, type and End-Use
Chapter 8: South America Market Segmentation by region, type and End-Use
Chapter 9: Middle East and Africa Market Segmentation by region, type and End-Use.
Chapter 10: Market Competition by Companies
Chapter 11: Market forecast and environment forecast.
Chapter 12: Industry Summary.

The global Business Instant Messaging Software market has the potential to grow with xx million USD with growing CAGR in the forecast period from 2021f to 2026f. Factors driving the market for Business Instant Messaging Software are the significant development of demand and improvement of COVID-19 and geo-economics.

Based on the type of product, the global Business Instant Messaging Software market segmented into
On-premise
Cloud-based

Based on the end-use, the global Business Instant Messaging Software market classified into
SMEs
Large Enterprises

Based on geography, the global Business Instant Messaging Software market segmented into
North America [U.S., Canada, Mexico]
Europe [Germany, UK, France, Italy, Rest of Europe]
Asia-Pacific [China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific]
South America [Brazil, Argentina, Rest of Latin America]
Middle East & Africa [GCC, North Africa, South Africa, Rest of Middle East and Africa]

And the major players included in the report are
ezTalks
Flock
Freshchat
Genesys
HelpCrunch
Liscio
LiveAgent
MangoApps Inc.
Mirrorfly
Nextiva
Quire
Salesforce
Skype
Slack
Talkspirit
Twist
Zendesk
Zoho

Table of Contents
1 RESEARCH SCOPE
1.1 Research Product Definition
1.2 Research Segmentation
1.2.1 Product Type
1.2.2 Main product Type of Major Players
1.3 Demand Overview
1.4 Research Methodology
2 GLOBAL BUSINESS INSTANT MESSAGING SOFTWARE INDUSTRY
2.1 Summary about Business Instant Messaging Software Industry
2.2 Business Instant Messaging Software Market Trends
2.2.1 Business Instant Messaging Software Production & Consumption Trends
2.2.2 Business Instant Messaging Software Demand Structure Trends
2.3 Business Instant Messaging Software Cost & Price
3 MARKET DYNAMICS
3.1 Manufacturing & Purchasing Behavior in 2020
3.2 Market Development under the Impact of COVID-19
3.2.1 Drivers
3.2.2 Restraints
3.2.3 Opportunity
3.2.4 Risk
4 GLOBAL MARKET SEGMENTATION
4.1 Region Segmentation (2017 to 2021f)
4.1.1 North America (U.S., Canada and Mexico)
4.1.2 Europe (Germany, UK, France, Italy, Rest of Europe)
4.1.3 Asia-Pacific (China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific)
4.1.4 South America (Brazil,, Argentina, Rest of Latin America)
4.1.5 Middle East and Africa (GCC, North Africa, South Africa, Rest of Middle East and Africa)
4.2 Product Type Segmentation (2017 to 2021f)
4.2.1 On-premise
4.2.2 Cloud-based
4.3 Consumption Segmentation (2017 to 2021f)
4.3.1 SMEs
4.3.2 Large Enterprises
5 NORTH AMERICA MARKET SEGMENT
5.1 Region Segmentation (2017 to 2021f)
5.1.1 U.S.
5.1.2 Canada
5.1.3 Mexico
5.2 Product Type Segmentation (2017 to 2021f)
5.2.1 On-premise
5.2.2 Cloud-based
5.3 Consumption Segmentation (2017 to 2021f)
5.3.1 SMEs
5.3.2 Large Enterprises
5.4 Impact of COVID-19 in North America
6 EUROPE MARKET SEGMENTATION
6.1 Region Segmentation (2017 to 2021f)
6.1.1 Germany
6.1.2 UK
6.1.3 France
6.1.4 Italy
6.1.5 Rest of Europe
6.2 Product Type Segmentation (2017 to 2021f)
6.2.1 On-premise
6.2.2 Cloud-based
6.3 Consumption Segmentation (2017 to 2021f)
6.3.1 SMEs
6.3.2 Large Enterprises
6.4 Impact of COVID-19 in Europe
7 ASIA-PACIFIC MARKET SEGMENTATION
7.1 Region Segmentation (2017 to 2021f)
7.1.1 China
7.1.2 India
7.1.3 Japan
7.1.4 South Korea
7.1.5 Southeast Asia
7.1.6 Australia
7.1.7 Rest of Asia Pacific
7.2 Product Type Segmentation (2017 to 2021f)
7.2.1 On-premise
7.2.2 Cloud-based
7.3 Consumption Segmentation (2017 to 2021f)
7.3.1 SMEs
7.3.2 Large Enterprises
7.4 Impact of COVID-19 in Europe
8 SOUTH AMERICA MARKET SEGMENTATION
8.1 Region Segmentation (2017 to 2021f)
8.1.1 Brazil
8.1.2 Argentina
8.1.3 Rest of Latin America
8.2 Product Type Segmentation (2017 to 2021f)
8.2.1 On-premise
8.2.2 Cloud-based
8.3 Consumption Segmentation (2017 to 2021f)
8.3.1 SMEs
8.3.2 Large Enterprises
8.4 Impact of COVID-19 in Europe
9 MIDDLE EAST AND AFRICA MARKET SEGMENTATION
9.1 Region Segmentation (2017 to 2021f)
9.1.1 GCC
9.1.2 North Africa
9.1.3 South Africa
9.1.4 Rest of Middle East and Africa
9.2 Product Type Segmentation (2017 to 2021f)
9.2.1 On-premise
9.2.2 Cloud-based
9.3 Consumption Segmentation (2017 to 2021f)
9.3.1 SMEs
9.3.2 Large Enterprises
9.4 Impact of COVID-19 in Europe
10 COMPETITION OF MAJOR PLAYERS
10.1 Brief Introduction of Major Players
10.1.1 ezTalks
10.1.2 Flock
10.1.3 Freshchat
10.1.4 Genesys
10.1.5 HelpCrunch
10.1.6 Liscio
10.1.7 LiveAgent
10.1.8 MangoApps Inc.
10.1.9 Mirrorfly
10.1.10 Nextiva
10.1.11 Quire
10.1.12 Salesforce
10.1.13 Skype
10.1.14 Slack
10.1.15 Talkspirit
10.1.16 Twist
10.1.17 Zendesk
10.1.18 Zoho
10.2 Business Instant Messaging Software Sales Date of Major Players (2017-2020e)
10.2.1 ezTalks
10.2.2 Flock
10.2.3 Freshchat
10.2.4 Genesys
10.2.5 HelpCrunch
10.2.6 Liscio
10.2.7 LiveAgent
10.2.8 MangoApps Inc.
10.2.9 Mirrorfly
10.2.10 Nextiva
10.2.11 Quire
10.2.12 Salesforce
10.2.13 Skype
10.2.14 Slack
10.2.15 Talkspirit
10.2.16 Twist
10.2.17 Zendesk
10.2.18 Zoho
10.3 Market Distribution of Major Players
10.4 Global Competition Segmentation
11 MARKET FORECAST
11.1 Forecast by Region
11.2 Forecast by Demand
11.3 Environment Forecast
11.3.1 Impact of COVID-19
11.3.2 Geopolitics Overview
11.3.3 Economic Overview of Major Countries
12 REPORT SUMMARY STATEMENT


List of Table
1.Table Business Instant Messaging Software Product Type Overview
2.Table Business Instant Messaging Software Product Type Market Share List
3.Table Business Instant Messaging Software Product Type of Major Players
4.Table Brief Introduction of ezTalks
5.Table Brief Introduction of Flock
6.Table Brief Introduction of Freshchat
7.Table Brief Introduction of Genesys
8.Table Brief Introduction of HelpCrunch
9.Table Brief Introduction of Liscio
10.Table Brief Introduction of LiveAgent
11.Table Brief Introduction of MangoApps Inc.
12.Table Brief Introduction of Mirrorfly
13.Table Brief Introduction of Nextiva
14.Table Brief Introduction of Quire
15.Table Brief Introduction of Salesforce
16.Table Brief Introduction of Skype
17.Table Brief Introduction of Slack
18.Table Brief Introduction of Talkspirit
19.Table Brief Introduction of Twist
20.Table Brief Introduction of Zendesk
21.Table Brief Introduction of Zoho
22.Table Products & Services of ezTalks
23.Table Products & Services of Flock
24.Table Products & Services of Freshchat
25.Table Products & Services of Genesys
26.Table Products & Services of HelpCrunch
27.Table Products & Services of Liscio
28.Table Products & Services of LiveAgent
29.Table Products & Services of MangoApps Inc.
30.Table Products & Services of Mirrorfly
31.Table Products & Services of Nextiva
32.Table Products & Services of Quire
33.Table Products & Services of Salesforce
34.Table Products & Services of Skype
35.Table Products & Services of Slack
36.Table Products & Services of Talkspirit
37.Table Products & Services of Twist
38.Table Products & Services of Zendesk
39.Table Products & Services of Zoho
40.Table Market Distribution of Major Players
41.Table Global Major Players Sales Revenue (Million USD) 2017-2020e
42.Table Global Major Players Sales Revenue (Million USD) Share 2017-2020e
43.Table Global Business Instant Messaging Software Market Forecast (Million USD) by Region 2021f-2026f
44.Table Global Business Instant Messaging Software Market Forecast (Million USD) Share by Region 2021f-2026f
45.Table Global Business Instant Messaging Software Market Forecast (Million USD) by Demand 2021f-2026f
46.Table Global Business Instant Messaging Software Market Forecast (Million USD) Share by Demand 2021f-2026f

List of Figure
1.Figure Global Business Instant Messaging Software Market Size under the Impact of COVID-19, 2017-2021f (USD Million)
2.Figure Global Business Instant Messaging Software Market by Region under the Impact of COVID-19, 2017-2021f (USD Million)
3.Figure Global Business Instant Messaging Software Market by Product Type under the Impact of COVID-19, 2017-2021f (USD Million)
4.Figure Global Business Instant Messaging Software Market by Demand under the Impact of COVID-19, 2017-2021f (USD Million)
5.Figure Global Business Instant Messaging Software Production by Region under the Impact of COVID-19, 2021-2026 (USD Million)
6.Figure Global Business Instant Messaging Software Consumption by Region under the Impact of COVID-19, 2021-2026 (USD Million)
7.Figure Global Business Instant Messaging Software Consumption by Type under the Impact of COVID-19, 2021-2026 (USD Million)
8.Figure North America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
9.Figure Europe Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
10.Figure Asia-Pacific Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
11.Figure South America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
12.Figure Middle East and Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
13.Figure On-premise Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
14.Figure Cloud-based Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
15.Figure SMEs Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
16.Figure Large Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
17.Figure U.S. Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
18.Figure Canada Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
19.Figure Mexico Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
20.Figure On-premise Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
21.Figure Cloud-based Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
22.Figure SMEs Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
23.Figure Large Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
24.Figure Germany Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
25.Figure UK Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
26.Figure France Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
27.Figure Italy Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
28.Figure Rest of Europe Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
29.Figure On-premise Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
30.Figure Cloud-based Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
31.Figure SMEs Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
32.Figure Large Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
33.Figure China Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
34.Figure India Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
35.Figure Japan Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
36.Figure South Korea Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
37.Figure Southeast Asia Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
38.Figure Australia Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
39.Figure Rest of Asia Pacific Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
40.Figure On-premise Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
41.Figure Cloud-based Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
42.Figure SMEs Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
43.Figure Large Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
44.Figure Brazil Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
45.Figure Argentina Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
46.Figure Rest of Latin America Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
47.Figure On-premise Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
48.Figure Cloud-based Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
49.Figure SMEs Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
50.Figure Large Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
51.Figure GCC Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
52.Figure North Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
53.Figure South Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
54.Figure Rest of Middle East and Africa Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
55.Figure On-premise Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
56.Figure Cloud-based Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
57.Figure SMEs Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
58.Figure Large Enterprises Segmentation Market Size (USD Million) 2017-2021f and Year-over-year (YOY) Growth (%) 2018-2021f
59.Figure Business Instant Messaging Software Sales Revenue (Million USD) of ezTalks 2017-2020e
60.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Flock 2017-2020e
61.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Freshchat 2017-2020e
62.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Genesys 2017-2020e
63.Figure Business Instant Messaging Software Sales Revenue (Million USD) of HelpCrunch 2017-2020e
64.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Liscio 2017-2020e
65.Figure Business Instant Messaging Software Sales Revenue (Million USD) of LiveAgent 2017-2020e
66.Figure Business Instant Messaging Software Sales Revenue (Million USD) of MangoApps Inc. 2017-2020e
67.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Mirrorfly 2017-2020e
68.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Nextiva 2017-2020e
69.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Quire 2017-2020e
70.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Salesforce 2017-2020e
71.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Skype 2017-2020e
72.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Slack 2017-2020e
73.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Talkspirit 2017-2020e
74.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Twist 2017-2020e
75.Figure Business Instant Messaging Software Sales Revenue (Million USD) of Zendesk 2017-2020e
76.Figure Sales Revenue (Million USD) of Zoho 2017-2020e
77.

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